Shipping & Policies
Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 3 - 5 business days
- Europe : 3 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
Custom and personalized orders
Most items can be customized to fit the customers needs. Please message us for details on customized products.
Care instructions
To care for your smudge feather or feather quill, place it in an upright position. If the feather should fray, place it over hot steam & straighten out the feather with your fingertips.
Wholesale availability
We offer wholesale pricing on smudge bundles for 12 or more. We do not do discounted pricing on less than 12 items.
Gift wrapping and packaging
We will gift wrap/include gift note upon request.
Order Cancelation
All sales are final. We cannot cancel or refund orders, unless agreed upon between buyer & seller. There are only a few circumstances in which we will cancel or refund an order, including duplicate orders or other extenuating circumstances. Please make your purchases wisely.